0203 937 7733
12 Queens Road, Buckhurst Hill, Essex, IG9 5BY
0203 937 7733
12 Queens Road, Buckhurst Hill, Essex, IG9 5BY
estate agents

Caplen Estates, a local independent estate agent, born in 2017.

We are a family business established with over 25 years combined sales and lettings experience plus extensive knowledge of the local West Essex property market.

Our team is extremely passionate about the area and we ensure the best advice is given to all clients from first time home purchases to long term rental investments.

“Caplen Estates…the key to your future”

Our primary goals are to ensure the smooth running of all transactions and partnerships, that your home is well maintained, and investments supported with confidence.

We have an experienced property management team who work directly for Caplen Estates and ensure that all works are completed to the highest standard and all regulations are complied with.

Caplen Estates

Caplen Estates offer all fully managed let properties, rent guarantee policies and the highest level of inspections. Alongside extensive tenancy referencing to ensure all parties involved have peace of mind with the knowledge that care and diligence was taken at all levels.

How we work for you

Marketing your property in the right way is key to finding the perfect buyer or tenant. Here at Caplen Estates we pride ourselves on working with the very best photographers and property software.

We have a range of tools available from 2D and 3D floor planning, drone photography and videography, reflecting the property footprint and details offering a true representation.

Online marketing and keeping up to date with the latest trends and technology is key to reaching a wider target audience. Working with our own website, social media platforms and Rightmove enables us to present your property to a local, national and global audience.

Protecting your valuable asset, 100% accompanied viewings, membership to The Property Ombudsman and all compliant insurance policies available shows our commitment to you, our customer

Meet The Team


Katrina Bullen

Starting my career over 20 years ago as a sales executive in the hotel industry, my approach was tenacious, driven and goal-orientated, with a sense of fun, aside from growing in experience and achievements. Not much else has changed! My career within hospitality took me the length and breadth of the UK (and its motorways!). After having children things changed a little and I wanted more, but more of many things that being employed couldn’t quite give me. Calling on my experience as a commercial leader within the hospitality industry, I chose to follow a dream and create something new and fresh within the property market. And so Caplen Estates was born!

Opening my own business, Caplen Estates has been the ultimate experience. Working with family can always be tricky but going into business with my brother has offered me a level of support I could have only imagined. Trust, empathy, drive and wanting the best for you and all those around you.

Now officially on the High Street, our business is going from strength to strength, especially in tough times for the industry. We are excited about the future and reaching our dreams. Watch this space!


Adam Capon

Having worked in the property industry for many years, I wanted to take things to the next level, giving me an opportunity to showcase my skills and experience within our family business at Caplen Estates.

Living and growing up within the local area enables me to connect with the local community and its customers, offering our values, which derive from being a family business; honesty, transparency, trust and great customer service.

Having hit new heights in opening on our beloved High Street, shows that we are not here just to make up the numbers! We are bringing back all the “old school” techniques in working with our customers… Watch this space, “The Key to Your Future” is here!


Emma Arkle
Office Manager

After working as a PA in large corporate organisations in Central London and Canary Wharf for over 13 years, I moved to Abu Dhabi in the UAE, where I took on the role of Business Development Manager in an international bank. Following 10yrs in the UAE and a career break to raise my two children, I now work as Office Manager for Caplen Estates, with a focus primarily on all aspects of office management, marketing and sponsorship opportunities within the local community and also providing support to our Sales Team.


Billy Bale
Sales & Lettings Negotiator

Having worked in Sales for over 8 years in Essex, I was recently hired as Sales & Lettings Negotiator for Caplen Estates. My primary focus is assisting prospective buyers in finding their dream home and seeing the purchase through to exchange and finally completion.

After working in large corporate companies, I welcomed the move into an independent family business, where strong family values are key. I wholeheartedly believe that customer service is key in this industry. Knowing my clients and truly understanding what they are looking for in their dream home is what I strive towards.


Lewis Hughes
Sales & Lettings Negotiator

I have worked in the property industry for more than three years. Having started my career in Canary Wharf, I soon found a passion for property. While working in an agency in Shoreditch, I continued to grow in my experience and perform at the highest level. I then made the conscious decision to move to a vibrant independent family business closer to home, where I could be at the heart of a growing business.

I enjoy boxing, in which I competed at a National Level. I also enjoy cooking. If you need any assistance, whether Sales or Lettings, I am the right man to speak to.


Ellie Smith
Property Manager

After leaving school, I studied hospitality for a year before becoming a Nursery Nurse. I have always enjoyed taking care of people’s wants and needs and that is when I discovered property management. I enjoy interacting with landlords and tenants and even better, I help solve any issues that arise, from a broken boiler to a simple lock change. This is what I LOVE to do! No issue is too big or too small… I am always here to help.


Anna Samuel
Property Manager (currently on Maternity Leave until September 2020)

Having worked in the property industry in the City several years ago, it felt very natural joining the Caplen Estates family. Communication is key in my role and something I pride myself on when building relationships with clients. I enjoy the challenges my job presents but relish the opportunity to provide the best service possible. Working for an independent agent means a more personable approach to our clients, which is exactly what Caplen Estates is all about. I’m so excited to see what’s next for us and to grow with the company.


Jessica Capon
Social Media Manager

We also work in association with Mortgage Brokers and Conveyancers.

0203 937 7733
12 Queens Road, Buckhurst Hill, Essex, IG9 5BY
The Property Ombudsman Deposit Protection Scheme Rightmove Zoopla OnTheMarket Money Shield